Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your use of the OPTIO Women's Health website and telehealth services, which are operated by Optio Women's Health. By using this website or submitting a consultation form, you agree to these Terms.

Not for Emergencies

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. This website and our telehealth services are not monitored continuously and must not be used to report an emergency.

Who May Use Our Services

You must be 18 years of age or older.
You must be located in the United States.
You must be requesting services for yourself.
You must provide accurate, complete, and current information in the online consultation form.

Providing inaccurate health information may result in a prescription that is unsafe for you. Requests that cannot be verified as meeting these requirements will be declined.

Medical Services and the Doctor–Patient Relationship

Our services are provided by licensed medical doctors. Completing the online consultation form and submitting payment is a request for care; it is not a guarantee that medication will be prescribed.

A licensed physician reviews every request. The physician may decline the request, request more information, or ask to speak with you before making a decision. Clinical judgment rests entirely with the physician, and no part of these Terms obliges a physician to prescribe.

Information on this website is general and is not a substitute for individualized medical advice.

Pricing and Payment

The consultation and medication package is $140.
Shipping options are presented during checkout. At least one option is included at no additional cost; faster options may carry an additional charge, which is shown to you before you pay. See our Shipping Policy.
Payment is collected at the time you submit your request, before physician review. If your request is not approved, you receive a full refund — see our Refund Policy.
Your card statement will show OPTIO WOMEN'S HEALTH.
All prices are in US dollars.

Shipping, Cancellations, and Refunds

These are covered in full by our Shipping Policy, Cancellation Policy, and Refund Policy, each of which forms part of these Terms.

Acceptable Use

You agree not to:

Resell, redistribute, or transfer any medication dispensed to you.
Order on behalf of another person without disclosing this to the physician.
Provide false information in the consultation form.
Attempt to gain unauthorized access to our systems, or disrupt or misuse the website.

Privacy

Our handling of your personal and health information is described in our Privacy Statement. Information you submit through the consultation form is encrypted and stored on HIPAA-compliant infrastructure.

Intellectual Property

The content, design, and materials on this website are owned by OPTIO Women's Health or its licensors and may not be reproduced without permission.

Disclaimers

Except as expressly stated in these Terms and as required by law, the website and its content are provided "as is" without warranties of any kind. We do not warrant that the website will be uninterrupted or error-free.

Nothing in these Terms limits any liability that cannot lawfully be limited, including liability for the professional services provided by a licensed physician.

Limitation of Liability

To the fullest extent permitted by law, and other than as stated above, our total liability arising out of your use of this website is limited to the amount you paid for the service giving rise to the claim.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

California Shield Law Protections

California law provides legal protections for patients who obtain, and providers who deliver, reproductive health care in California — including protections against certain out-of-state legal actions. These are commonly known as California’s shield law protections.

For an overview, see the Williams Institute’s summary: California Shield Law (PDF). This link is provided for information only and is not legal advice; it is not maintained by OPTIO Women’s Health.

Changes to These Terms

We may update these Terms from time to time. The "last updated" date above reflects the current version. Changes apply to orders placed after the date they are posted.

Contact

Questions about these Terms? See our Contact page, call 707-710-8866, or use our secure contact form.